Insurance Direct Repair Process

Below lists a few great reasons to call Don’s Auto Body in St. Charles for all of your collision
and dent repair needs!

• Customized Written Standard Operating Procedures for Each Claim Department
• Advanced Claims Handling
• Safe and Proper Repairs
• Preliminary Damage Reports
• Open Shop Platform
• CCC One Estimating
• 3rd Party C.S.I Reporting
• Enterprise Elite Partner
• Digital Photography of Claim
  
• Electronic Claim Response ( Email-text )
• Written Limited Life Time Warranty
• E.F.T Payments Accepted
• Customer convenience payments ( online or text)
• Electronic Status Reports Available
• I-CAR Gold Class Collision Repair Shop
• Ase Certified Staff
• Reduced Cycle Time or “Keys to Keys”
• Written Quality Control Checks

Insurance Agent Referral Program

At Don’s Auto Body, we not only strive to build relationships with our insurance agents, but we make every effort to ensure that our agents have confidence and trust in us. We offer our agents a unique set of services to not only strengthen our relationship but to also strengthen & retain the relationship between the agent and their customer.

We establish open lines of communication between ourselves and the agents. As soon as the referred customer leaves the shop, a Don’s Auto Body representative will contact you to discuss estimated time for repairs as well as potential problems or possible areas of concerns. Additionally, electronic notifications are sent to notify agents of insured vehicles’ status.

We ensure your customer’s experience meets the highest standards of quality for vehicle repair and customer satisfaction. When the repair process is finalized, customers are asked to fill out a customer satisfaction survey related to the repair shop and agent. These reports are closely monitored as part of our effort to keep quality of work and customer satisfaction first and foremost.

We have implemented numerous steps, procedures, and programs to reduce vehicle repairs. Comprehensive damage reports and collision repair plans allow Don’s Auto Body to better manage our repairs, allowing more accurate assessments of the amount of time it will take to complete the processes necessary to provide a positive repair experience to all of our customers. Comprehensive damage reports and collision repair plans minimize the number of supplements, thus minimizing the associated delays and extra costs incurred whenever supplements to the original damage report are required.

We provide time-saving, convenient services throughout the entire collision repair process. Pickup and delivery in our market area, rental & towing arrangements, three days free rental service (for qualifying claims) and hand wash & vacuum of vehicle before pickup.

Don’s Auto Body isn’t just looking for a few referrals; we are looking to build relationships.

Insurance Agent Referral Form

Agents, please fill out the short form below to help us to better serve you and your customers.