Frequently Asked Questions about Dent and Auto Body Repair

The deductible amount is determined by the policy holder at the time of the policy purchase. Most insurance deductibles are payable at time of service to the service provider. Vehicle collision deductibles are usually paid to the repair center when you take delivery of your vehicle. If you are unsure of your deductible amount for a auto claim you can contact your agents office for any information or look on your insurance card. It is always a good idea to check your deductible amounts before you need them. Different types of claims have different deductibles.

The use of original equipment manufactures(OEM) parts is always the first choice for Don's Auto Body in repairing your vehicle.We believe that these are the best parts available in restoring your vehicle to pre-accident condition. However, these OEM parts are not always the most cost effective avenue of repair. Because of these cost variances, many insurance policies require the use of aftermarket (AM) replacement parts. Many times these parts will have variances related to fit,finish and overall performance.We suggest that you check with your insurance agent to see what your policy covers. In addition to AM parts there are reconditioned parts, recycled parts, and certified AM parts. Don's Auto Body can help you determine which parts have been figured on your repair estimate to better help you decide which parts are best for your needs. Some insurance policies allow you to upgrade to OEM parts with just a inquiry while others will not cover the additional cost of OEM parts. We advise you to check your policy and with your agent.

The complexities of today's colors and materials has never been more challenging.That is why Don's Auto Body refinish technicians are certified by the Dupont refinishing process, which includes written standard operating procedures and annual testing of knowledge. The investment in training, equipment and materials has never been more important. Because of this investment Don's Auto Body is able to offer a limited lifetime warranty on all refinish repairs. This continuous training in color technology ensures customer satisfaction.

PDR is a acronym for Paintless Dent Repair. This repair process has been made possible by softer sheet metal. The process involves getting to the back side of small dents and pushing them until they reach the original shape or position. Advances in technology and equipment have made this a very useful repair procedure. It is very important that the corrosion protection is restored to the back side of any panel repaired with the PDR technique. Ask Don's Auto Body if this repair application will work for you.

The answer is No. You do not have to go to the preferred repair center. The vehicle owner has the option to choose the repair center. You simply need to state to the insurance claim adjuster that you have a auto body repair center that you choose to use. The process from there varies from insurance companies. With many companies they will send out a appraiser to inspect damage and start the process. Some companies will except a copy of the estimate from the repair center along with photo for their review. In any case the vehicle owner always has a choice.

In many cases the preferred shop that belongs to the network offers some type of saving to the insurance company. The best way to assure your best interest is to ask a lot of questions about what is being done to your vehicle and what other options are there. Why one way of repair verses another. Ask about the warranty. Is it good even if you leave the current insurance company? What does it cover and for how long. I recommend that you ask your friends or co-workers if they have had any experience with the repair center. Also the BBB is a source for information. You can always call a couple of insurance agents in the area to see if they have any feedback. Many agents are the first to hear if there is a concern.Call a agent that does not represent the company paying for the claim. It's your car, you should feel comfortable with the repair center. If you are not ask for a different repair center.

Washing your car should be no problem. You can normally wash the car as soon as you get it back. We recommend that you use a brush less wash for 60 days along with no wax for that same time period.